Privacy Policy

Introduction

HENNER is the projects brand of Kim Hoe Thye Industries Sdn. Bhd. This policy explains how information is handled when you browse this website or contact us through its forms and quotation tools. It applies to this website and may be updated as its services change.

Information We Collect

We collect information you choose to provide and limited technical information generated when the website is used.

Information You Provide

Contact, Technical Assistance, Sample Request and Request a Quotation forms may ask for your name, company, email address, telephone number, project name or location, enquiry subject, message and other details you voluntarily include. A quotation request may also contain product and quantity requirements.

Information Collected Automatically

Normal website operation may involve technical records such as IP address, browser information, requested pages and submission times. These records may be used to operate the site, diagnose errors and protect enquiry forms against misuse.

How We Use Information

We use information to respond to enquiries, prepare requested project or product follow-up, provide technical assistance or samples where available, maintain the website and protect its operation. We do not present calculator quantities as prices.

Enquiries and Requests for Quotation

When you submit an enquiry or RFQ, we use the details supplied to understand your request and contact you. If you proceed from the AAC Calculator to an RFQ, relevant project inputs and calculated material requirements may accompany that request so our team can respond. The public calculator does not provide pricing.

Cookies and Similar Technologies

The website may use cookies or similar technologies necessary for operation and, where implemented, analytics or performance measurement. Information about any additional technologies and related choices will be reflected in this policy as appropriate.

Analytics

If website analytics are introduced, they may help us understand aggregate site usage and improve content. Any active analytics arrangements and related choices will be reflected in an updated policy.

Disclosure of Information

Information may be available to HENNER personnel and service providers who need it to operate the website or handle your request. We may also disclose information where required by applicable law. We do not publish individual enquiry submissions as website content.

Data Retention

We keep enquiry and related information for as long as reasonably needed to respond, administer the relevant business relationship, maintain appropriate records or meet applicable obligations. Retention periods may differ by record type and circumstances.

Data Security

We take reasonable measures to protect information submitted through the website. No internet transmission or storage method can be guaranteed completely secure.

Third-Party Services and Links

This website may link to third-party websites or use providers supporting website operation and communications. Third-party sites have their own privacy practices; please review those practices when leaving this website.

Your Rights

Subject to applicable law, you may contact us to ask about personal information held in connection with your enquiry, request correction of inaccurate information or raise a privacy concern. We may need to verify your identity before acting on a request.

Changes to This Privacy Policy

We may update this policy as the website, our practices or applicable requirements change. The date shown above identifies the current published version.

Contact Us

For questions about this policy or information you have submitted, please use our contact page.